Western Union Money Transfer
Notice:
From April 9th 2024, Western Union services will no longer be available at Travelex stores.
Provide valid government issued photo ID and recipients details
(see FAQ section below)
Pay for the transfer with cash or EFTPOS
You’ll get a receipt including the Money Transfer Control Number (MTCN)
Contact your recipient and provide them the MTCN along the amount sent.
it’s that easy!
Please note that this amount may vary.
- Passport + Proof of Address
- NZ Firearms License + Proof of Address
- 18+ Card + Proof of Address + Secondary ID
- NZ Drivers License + Proof of Address + Secondary ID
For 18+ card and NZ drivers license, the secondary ID can be one of the following:
- NZ Birth Certificate
- NZ Citizenship Certificate
- Super Gold Card
- Health Entitlement Card
Give your Travelex Sales Consultant a valid government photo identification (Passport, New Zealand Drivers Licence, New Zealand Firearms Licence or HANZ 18+ Card) and address verification document such as Bank Statement or Utility Bill issued within last 3 months.
If you present New Zealand Drivers Licence or HANZ 18+ Card as photo identification document, you will also be required to present a supporting ID such as New Zealand Birth/Citizenship Certificate. Travelex Sales Consultant can provide full list of acceptable documents at the time of transaction.
Your Travelex Sales Consultant will give you your money and a receipt.
If you are sending a cash collection transfer from one of our selected Travelex stores:
- A cash pickup, available within minutes1 from a Western Union agent at over 550,000 agents in over 200+ countries and territories.
- Directly to a bank account, available within 1hr – 2 business days1 across 80+ countries5. The fee is paid by the sender6 , unlike bank transfers there are no costly surprises7.
- Mobile wallet, available within 1hr – 2 business days1 by using the receivers mobile number8 .
While it’s easy to transfer money to with Travelex and Western Union, we understand that sometimes you just need to speak to someone to get answers; and we are always here to help. Just give your preferred store a call and our friendly staff will be happy to help you with your international money transfer questions.
You can send up to $2,500 NZD daily with Western Union at one of our selected Travelex stores.
Please note that this amount may vary.
The following photo IDs are acceptable: You are also required to provide address verification document such as Bank Statement or Utility Bill issued within last 3 months.
- Passport + Proof of Address
- NZ Firearms License + Proof of Address
- 18+ Card + Proof of Address + Secondary ID
- NZ Drivers License + Proof of Address + Secondary ID
For 18+ card and NZ drivers license, the secondary ID can be one of the following:
- NZ Birth Certificate
- NZ Citizenship Certificate
- Super Gold Card
- Health Entitlement Card
If you are sending a cash collection transfer from one of our selected Travelex stores:
- A cash pickup, available within minutes1 from a Western Union agent at over 550,000 agents in over 200+ countries and territories.
- Directly to a bank account, available within 1hr – 2 business days1 across 80+ countries5. The fee is paid by the sender6 , unlike bank transfers there are no costly surprises7.
- Mobile wallet, available within 1hr – 2 business days1 by using the receivers mobile number8 .
To receive money using Western Union® Money TransferSM, visit a participating store. Indicate the country the money was sent from, the name of the sender, the MTCN (Money Transfer Control Number) and the amount you are expecting.
Give your Travelex Sales Consultant a valid government photo identification (Passport, New Zealand Drivers Licence, New Zealand Firearms Licence or HANZ 18+ Card) and address verification document such as Bank Statement or Utility Bill issued within last 3 months.
If you present New Zealand Drivers Licence or HANZ 18+ Card as photo identification document, you will also be required to present a supporting ID such as New Zealand Birth/Citizenship Certificate. Travelex Sales Consultant can provide full list of acceptable documents at the time of transaction.
Your Travelex Sales Consultant will give you your money and a receipt.
*Not all Travelex stores offer Western Union money transfer. Please refer to stores listed above to see which stores provide this service.
1 Funds may be delayed or services unavailable based on certain factors, including the amount sent, destination country, currency availability, regulatory issues, identification requirements, agent location hours, differences in time zones, and selection of delayed delivery options. Additional restrictions may apply. Please see the terms and conditions at https://www.westernunion.com/au/en/legal/terms-conditions-retail.html for more details. Cash Pick-up - available within minutes at over 550,000 agent locations in over 200 countries and territories globally. Bank Account - available within 1hr - 2 business days at over 80+ countries that allow direct to bank transfers (only available for selected countries please check country conditions). Mobile Wallet - available within 1 hr - 2 business days. Funds are transferred using receiver's mobile number for an easy transfer direct to their mobile wallet (only available for selected countries - please check country conditions).
2 Passport must be current and in English.
3 South Australian Proof of Age Cards not accepted.
4 Network data as of 30 June 2021.
5 Visit the Western Union website for the complete list of countries for direct-to-bank service.
6 Please contact any Western Union Agent for fees to send different amounts to different countries.
7 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fee and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes, if any.
8 Visit the Western Union website for the complete list of countries and mobile operators for mobile phone service. Funds will be paid to receiver's mobile wallet account provider for credit to account tied to receiver's mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash.
Please note: As the COVID-19 situation continues to evolve stores opening hours can change. We will endeavour to keep our information update, however, please call the store before visiting to check operating hours.