Contact Us
Have a question about the Travelex Money Card? We're here to help
24/7 Help at Hand
Travelex and Mastercard are available 24/7 to assist you with with any queries.
See the information below about who is best suited to assist you, as well as the international phone numbers list when you are out of the country.
Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1111 22xx xxxx 4444.
Mastercard Card Services
For assistance with the following:
- Lost or stolen cards
- Pin related assistance
- Card and account activation
- Help with username and/or passwords
- Queries regarding transactions on your account or balance enquiries
- Expired card
- Cashing out and/or closing your card account
- Questions about the card and functionality in any country
- Accessing a copy of your account information
- Understanding how your information is used to manage your card account
- Finding the closest ATM
- Google Pay and Google Wallet queries or issues
In New Zealand: call Mastercard Card Services on 0800 447 270
Overseas: see international phone numbers list
Alternatively, you can email prepaidmgmt_cardservices@mastercard.com. In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Mastercard Card Services Team instead.
Travelex Customer Service Center
For assistance with the following:
- General account enquiry about Travelex Money Card
- Online card order
- Guidance setting up your card account online
- Available currencies
In New Zealand: call Travelex Customer Service Center on 0800 666 391
Mastercard International Phone Numbers
| Calling from | Call free† on |
|---|---|
| ANGUILLA | 1 855 664 7247 |
| ARGENTINA | 0800 666 0049 |
| AUSTRALIA | 01800 440 039 |
| AUSTRIA | 0800 297 271 |
| BAHRAIN | 800 81 203 |
| BARBADOS | 1 855 664 7258 |
| BELGIUM | 0800 77 855 |
| BRAZIL (from landline) | 0800 892 3561 |
| BULGARIA | 800 118 4471 |
| CAYMAN ISLANDS | 18556647223 |
| CHILE | 123 0 020 7906 |
| CHINA (SOUTH) | 10 800 441 1357 |
| COLOMBIA | 01800 9 157553 |
| CROATIA | 800 805 905 |
| CYPRUS | 800 96 573 |
| CZECH REPUBLIC | 800701463 |
| DENMARK | 802 50 011 |
| DOMINICA | 1 855 664 7292 |
| ESTONIA | 800 0111487 |
| FINLAND | 0800 918 495 |
| FRANCE | 0800 913 263 |
| GERMANY | 0800 181 9030 |
| GREECE | 00800 4413 1536 |
| GRENADA | 1 855 279 5145 |
| GUAM | 1 877 851 1293 |
| HAWAII | Same as USA |
| HONG KONG | 800 963 118 |
| HUNGARY | 068 001 9642 |
| ICELAND | 800 90 23 |
| INDIA | 000 800 100 8212 |
| INDONESIA | 001 803 044 11369 |
| IRELAND | 1800 625 142 |
| ISRAEL | 18 094 31 573 |
| ITALY | 800 789 900 |
| JAPAN | 00 531 780 224 |
| LATVIA | 8000 3754 |
| LITHUANIA | 8800 31075 |
| LUXEMBOURG | 800 28 346 |
| MALAYSIA | 1800 814 935 |
| MEXICO | 01 800 123 3482 |
| MONACO | 800 93 680 |
| NETHERLANDS | 08000 225 463 |
| NEW ZEALAND | 0800 447 270 |
| NORWAY | 800 16 969 |
| PANAMA | 800 226 6256 |
| PERU | 80054915 |
| PHILIPPINES | 1800 1442 0145 |
| POLAND | 00800 441 2483 |
| PORTUGAL | 800 880 508 |
| PUERTO RICO | 1 866 845 6835 |
| Other Countries | 020 3284 8395 |
| RUSSIA | 81 0800 2535 2044 |
| SAUDI ARABIA | 800 844 9534 |
| SINGAPORE | 800 441 1434 |
| SLOVAKIA | 0800-002016 |
| SOUTH AFRICA | 0800 982 678 |
| SOUTH KOREA | 0079 8443 4137 |
| SPAIN | 900 933 410 |
| ST KITTS & NEVIS | 18556647254 |
| ST LUCIA | 18555917552 |
| ST VINCENTE | 18555917556 |
| SWEDEN | 020 791 349 |
| SWITZERLAND | 0800 563 553 |
| TAIWAN | 0080 104 4301 |
| THAILAND | 001 800 442 286 |
| TURKS & CAICOS | 18552798263 |
| UK | 0800 260 0355 |
| URUGUAY | 000 413 598 3768 |
| USA/CANADA | 1 877 856 2471 |
| VENEZUELA | 800 100 8576 |
| Alternatively, call from anywhere in the world (including cell phone) | +44 203 284 8395†† |
† Charges may apply if calling from a hotel or cell phone.
†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free of charge and will be subject to the network or location from where you are calling.
Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity.
A Product Disclosure Statement is available free of charge from Travelex.co.nz. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Travelex Money Card facility before making any decisions about whether to acquire or continue using the prepaid facility. You should also refer to the Terms and Conditions, Online Ordering Terms and Conditions, Online Prepaid Card Reload Terms and Conditions, and Privacy Policy.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.