Planned essential maintenance

The programme manager is undertaking planned essential maintenance so you can keep enjoying efficient service.

Unfortunately, some services will be temporarily unavailable on Tuesday 5th November and Wednesday 6th November.

You’ll still be able to use your card for spending and withdrawing cash from ATMs. Make sure you have enough funds on your card and top up, if necessary, before Friday 1st November.

Top up now

I have an existing Travelex Money Card I don’t have a Travelex Money Card

You’ll still be able to:

Use your Travelex Money Card to shop in-store, online or over the phone
Withdraw cash from ATMs - Some customers may experience intermittent ATM withdrawal issues on Sunday 29th September for up to 1 hour.
Ask for a PIN reminder online or by calling Mastercard Card Services call centre
Report your Travelex Money Card as lost/stolen via the Mastercard Card Services call centre
View your balance and recent transactions via the website or app

Services that’ll be temporarily unavailable:

Reload or cashout your Travelex Money Card
Activate a new or replacement Travelex Money Card
Transfer funds between your currency wallets
Freeze or unfreeze your Travelex Money Card via website or app
Set or change your PIN

Cash orders will not be affected online or in store
You will not be able to order a new Travelex Money Card online or in store during this time
Delivery and collection of new cards ordered before this time might be affected, please check delivery and collection dates when you order
You will not be able to collect Travelex Money Card orders from a Travelex store on Saturday 28th September and Sunday 29th September

Planned essential maintenance

Get In Touch

Services

Travelex Info

Join the conversation

Customer Support

Contact Us