Travel Card

Important note about purchasing a Travelex Money Card

When purchasing foreign currency and travel money card online, the name on the order details must match the name on the payer’s bank account, debit or credit card.
For this reason, Travelex Money Card cannot be bought as a gift for someone else.

You can only hold one card in your name at any one time.

An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen.
An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.

Help & support contact numbers

Mastercard card services and Travelex customer support centre are here to help.
Find who to contact here (local and international numbers).

IMPORTANT: Documents required when collecting your card

Online orders:

In-store purchase:

1. Passport + proof of address
2. NZ firearms license + proof of address

Supporting ID documents accepted:

• Birth certificate (NZ or foreign)
• NZ marriage certificate
• Super Gold Card
• Citizenship certificate (NZ or foreign)
• Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
• NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)

Proof of address documents accepted:

• Bank statement issued within the last 3 months (NZ or foreign)
• Utility notice (dated within the last 3 months)
• NZ Govt. issued letter
• Rates notice (issued by Local Govt. authority within the last 3 months)
• Insurance certificate
• Travel itinerary
• Hotel booking confirmation
• Student letter confirming homestay

What is a travel money card?

A travel money card is an international money card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel money card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your NZ travel money card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel money card online or purchase one directly from a Travelex store. Find a store near you.

What are the benefits of a travel money card?

Our NZ currency card provides the following benefits:

• Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
• The ability to load multiple currencies onto one card, similar to a travel debit card
• The ability to spend money conveniently and comfortably overseas
• No overseas ATM withdrawal fees
• No fees when making online purchases
• Travel money cards can be ordered and topped up online

How long does it take to get a travel money card in New Zealand?

NZ travel money cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.

Do you get charged for using a travel money card?

The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.

How much does a Travelex Money Card cost?

The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information.
There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up.
Please see more information on applicable fees and limits section.

How secure is the Travelex Money Card?

Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted, you'll be contacted to check your transactions. There are also things you can do to help keep your travel money secure:
• Sign your travel cash card as soon as you receive it
• Check your transactions regularly and report anything unusual to Card Services immediately
• If you print statements from the internet, keep them safe and shred them when you've finished using them
• Never give your personal details to someone on the phone
• Don't give out your details in response to unsolicited email
• Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
• Never give your PIN to anyone, even if they claim to be from your card issuer
• Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Can I withdraw money from travel card?

Similar to any bank account, you can withdraw money from your travel money card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.

Where can I use travel cards?

The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.

Ways of Topping Up

1. Top-up via the Travelex website.
Note that you must use your unique reference number when paying or the transfer may be delayed.

2. Top-up via the Travelex Money App.
Note that you must use your unique reference number when paying or the transfer may be delayed.

3. Top-up in a Travelex store.

4. Direct top-up via Bill Payment:

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.
You must make payment using your own account.

To perform a Bill Payment, go to your internet banking website and choose to make a Bill Payment using the following details:

Funds will be allocated to your default currency.
To check your default currency login to your account.

Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day NZ Time.

5. Move currencies on your card, instantly!
If you have NZD (or any other currency) already loaded on the card, you can move your funds to another currency within the Travelex Money App. Instant top-up!