Travel Card

Get our best rates on the award-winning Travelex Money Card. Manage your card via our app or online.


Save with the Travelex Money Card


An award-winning travel card that can be used wherever Mastercard is accepted, online or in-store at millions of outlets around the world, conveniently allowing you to tap & go worldwide.

Photo of a hand holding the award winning Travelex Money Card
$0 Eftpos Fees
$0 ATM Fees2
$0 Online Shopping Fees3



UNLIMITED FREE overseas ATM withdrawals2

Highly competitive exchange rates1

NO fees when you buy online
$0 Currency conversion fee^

24/7 Global Assistance

Convenient Mobile App
Download it here

Shop at millions of outlets wherever Mastercard is accepted

Exclusive offers with Mastercard PricelessTM Cities

No account or membership required


The award winning Travelex Money Card
  • Award winning global currency card
  • Order online for next day collection in Travelex stores
  • Or just walk in our store and get it in minutes
  • No account and no membership required
Emergency Assistance
  • Optional Additional Emergency card at checkout
  • 24/7 Global Assistance
Easy online ordering
BUY TRAVELEX MONEY CARD

** Check the required documents when collecting your card in store.


1

Order your travel card

Order your Travelex Money Card and Additional Emergency card online or in-store

2

Get your travel card

Collect from a Travelex store near you

3

Download the App

Download the app from the Google Play and Apple App stores

4

Register for My Account

Simply activate your card by registering your account via the app or online

5

Top Up

Manage and check your balance online and on your mobile


Experience the benefits
  • Top up your Travelex Money Card wallet
  • Check your balance and move funds between currencies
  • Instantly freeze and unfreeze your card
  • Reveal your PIN and card details for online shopping

The app requires Android 8.0 and up or iOS 14.0 or later.
Compatible with iPhone, iPad and iPod touch.


NO fees online

Withdraw daily up to NZ$3,000 (or currency equivalent)

Maximum Card limit of NZ$75,000

Free initial and replacement card

Fees
In addition to the currency exchange rates, the following fees and charges apply to the Travelex Money Card. The fees and charges may be altered by EML at its discretion by providing you with at least 20 days prior notice.

NZ$, AU$, US$, GB£, EU€, CA$, HK$, SG$, JP¥ .

*The currencies available may vary from time to time. Before you make a decision to acquire the card, please check with the Distribution Outlet or on this page.

Initial Card Fee and Distribution Outlet reload fee Charged at the time of purchase/Distribution Outlet reload. This fee is set and charged by the Distribution Outlet from which you purchased the Travelex Money Card

Load/reload in NZD: the greater of 1.0% of the initial load/reload amount or NZD$10.00. Load/reload in other currencies: zero.For example, for a Distribution Outlet charging a 1.0% initial load fee, if you purchase a Travelex Money Card and load NZD$800, you would be charged (NZD$800 x 1.0%=NZD$8), unless a minimum fee of NZD$10 applies.

Replacement card fee

FREE

Bank transfer top up fee (when transaction is booked via www.travelex.co.nz)

FREE

Bill Payment reload fee

This fee is set and charged by Mastercard Prepaid Management Services.

1%

Additional Emergency card fee

NZ$5.00

International ATM withdrawal fee (outside New Zealand)

FREE
Some ATM operators may charge an additional withdrawal fee.

Domestic ATM withdrawal & POS transaction fee

2.95%

Cash over the counter fee (where cash is obtained over the counter)

FREE

Monthly inactivity fee
  • Charged at the start of each month if you have not made any transactions on the card in the previous 12 months
  • Unless your card is used again, or reloaded, this fee applies each month until the card is closed or the remaining card balance is less than the inactivity fee.

NZ$4.00 per month

24/7 Global Emergency Assistance

FREE

Travelex Money Card closure fee (Cash Out fee)

Charged when you close or Cash Out your Travelex Money Card. This fee is set and charged by MasterCard Prepaid Management Services.

NZ$10.00

Currency to currency foreign exchange rate

This is applied when you move your funds from one currency to another currency, or when you request a Cash Out to close your Travelex Money Card and you have funds in a foreign currency

At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Service’s cost price plus a margin determined by MasterCard Prepaid Management Services. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another and this rate (inclusive of the margin) may be less favourable than the foreign exchange rate for Online reloads where you allocate funds in a foreign currency.

Currency Conversion Fee

Applied when a purchase or ATM withdrawal is conducted in a currency either not loaded or sufficient to complete the transaction and the cost is allocated against the currency/ies used to fund the transaction

MasterCard® rate plus 4.00% of the transaction value. The MasterCard rate is the exchange rate determined by MasterCard to be their wholesale rate or the government mandated rate in effect in the day the transaction is processed by MasterCard.

Bill Payment Reloads where your default currency is not NZD

At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Services’ cost price plus a margin determined by MasterCard Prepaid Management Services. For online reloads we will notify you of the rate that will apply at the time you book your transaction (further terms and conditions apply and will be provided to you at that time).

Online reloads where you allocate funds in a foreign currency (i.e. a currency that is not NZ dollars)

MasterCard® rate plus 4.00% of the transaction value. The MasterCard rate is the exchange rate determined by MasterCard to be their wholesale rate or the government mandated rate in effect in the day the transaction is processed by MasterCard.

Type of transaction

Limit

Maximum number of cards you may hold in your name at any one time (not including the linked Additional Emergency card provided to you if required at the time of purchase)

One (1)

Minimum amount you can load/top up on your card per transaction
  • Initial purchase: NZ$250 or currency equivalent
  • Top-ups: NZ$100 or currency equivalent

Maximum amount you can load on initial online purchase (load):

The maximum amount you can load on the card at the time of the initial online purchase is NZ$10,050 equivalent.

Maximum amounts for online top-up (app and website):

(i) to a maximum of NZD10,050.00 per single top-up; and (ii) to a maximum of NZD10,050.00 per top-up within 24hrs; and (iii) to a maximum of NZD20,000.00 top-up within 21 days. NZ$20,000 or currency equivalent

Maximum amount you can withdraw from ATMs in any 24-hour period

Some ATM operators may set their own withdrawal limits which may be lower than this limit.

NZD$3,000 or currency equivalent

Maximum value of point of sale (POS) transactions performed in any 24-hour period

NZD$15,000 or currency equivalent

Maximum balance allowed at any one time across all currencies

NZD$75,000 or currency equivalent

Maximum balance allowed across all currencies during any 12 month period

NZD$75,000 or currency equivalent

Maximum cash you can withdraw over the counter at a financial institution in any 24-hour period

Some financial institutions may set their own withdrawal limits which may be lower than this limit.

NZD$400 or currency equivalent

Minimum balance allowed at any one time

NZD$0.00 (No overdraft facility available)

Fees & Limits

See fees and limits here

When purchasing foreign currency and travel card online, the name on the order details must match the name on the payer’s bank account, debit or credit card.
For this reason, Travelex Money Card cannot be bought as a gift for someone else.

You can only hold one card in your name at any one time.

An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen.
An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.

Mastercard card services and Travelex customer support centre are here to help.
Find who to contact here (local and international numbers).

Online orders:

- Provide passport + proof of address

In-store purchase:

  1. Passport + proof of address
  2. NZ firearms license + proof of address

Supporting ID documents accepted:

  • Birth certificate (NZ or foreign)
  • NZ marriage certificate
  • Super Gold Card
  • Citizenship certificate (NZ or foreign)
  • Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
  • NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)

Proof of address documents accepted:

  • Bank statement issued within the last 3 months (NZ or foreign)
  • Utility notice (dated within the last 3 months)
  • NZ Govt. issued letter
  • Rates notice (issued by Local Govt. authority within the last 3 months)
  • Insurance certificate
  • Travel itinerary
  • Hotel booking confirmation
  • Student letter confirming homestay

Travel cards come with a host of advantages. These include the ability to load multiple currencies at a fixed and competitive exchange rate and make purchases in-store, online, and at ATMs worldwide with no overseas ATM or withdrawal fees.
A travel card is a global currency card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your travel card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel card online or purchase one directly from a Travelex store. Find a store near you.
Some of the benefits of a travel card include:
  • Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
  • The ability to load multiple currencies onto one card, similar to a travel debit card
  • The ability to spend money conveniently and comfortably overseas
  • No overseas ATM withdrawal fees
  • No fees when making online purchases
  • Travel cards can be ordered and topped up online
Travel cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies to complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.
The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.
Similar to any bank account, you can withdraw money from your travel card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.
The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel card for overseas travel, our NZ travel card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.

1. Top-up via the Travelex website.
Note that you must use your unique reference number when paying or the transfer may be delayed.

2. Top-up via the Travelex Money App.
Note that you must use your unique reference number when paying or the transfer may be delayed.

3. Top-up in a Travelex store.

4. Direct top-up via Bill Payment:

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.
You must make payment using your own account.

To perform a Bill Payment, go to your internet banking website and choose to make a Bill Payment using the following details:

Paying fromANZ AccountNon ANZ Account
BillerCASH PASSPORT (If you can’t find Cash Passport, please contact your bank)
Particulars fieldEnter the first 6 digits of your Card numberLeave blank
Code fieldLeave blankEnter the first 6 digits of your Card number
Reference fieldEnter the last 10 digits of your Card number

Funds will be allocated to your default currency.
To check your default currency login to your account.

Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day NZ Time.

5. Move currencies on your card, instantly!
If you have NZD (or any other currency) already loaded on the card, you can move your funds to another currency within the Travelex Money App. Instant top-up!

The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information.
There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up.
Please see more information on applicable fees and limits section.

Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions. There are also things you can do to help keep your travel money secure:
• Sign your Travelex Money Card as soon as you receive it
• Check your transactions regularly and report anything unusual to Card Services immediately
• If you print statements from the internet, keep them safe and shred them when you've finished using them
• Never give your personal details to someone on the phone
• Don't give out your details in response to unsolicited email
• Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
• Never give your PIN to anyone, even if they claim to be from your card issuer
• Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Most common questions

Important note about purchasing a Travelex Money Card

When purchasing foreign currency and travel money card online, the name on the order details must match the name on the payer’s bank account, debit or credit card.
For this reason, Travelex Money Card cannot be bought as a gift for someone else.

You can only hold one card in your name at any one time.

An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen.
An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.

Help & support contact numbers

Mastercard card services and Travelex customer support centre are here to help.
Find who to contact here (local and international numbers).

IMPORTANT: Documents required when collecting your card

Online orders:

- Provide passport + proof of address

In-store purchase:

  1. Passport + proof of address
  2. NZ firearms license + proof of address

Supporting ID documents accepted:

  • Birth certificate (NZ or foreign)
  • NZ marriage certificate
  • Super Gold Card
  • Citizenship certificate (NZ or foreign)
  • Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
  • NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)

Proof of address documents accepted:

  • Bank statement issued within the last 3 months (NZ or foreign)
  • Utility notice (dated within the last 3 months)
  • NZ Govt. issued letter
  • Rates notice (issued by Local Govt. authority within the last 3 months)
  • Insurance certificate
  • Travel itinerary
  • Hotel booking confirmation
  • Student letter confirming homestay

What is a travel money card?

A travel money card is a global currency card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel money card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your travel money card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel money card online or purchase one directly from a Travelex store. Find a store near you.

What are the benefits of a travel card?

Some of the benefits of a travel card include:

  • Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
  • The ability to load multiple currencies onto one card, similar to a travel debit card
  • The ability to spend money conveniently and comfortably overseas
  • No overseas ATM withdrawal fees
  • No fees when making online purchases
  • Money travel cards can be ordered and topped up online
How long does it take to get a travel money card?

Travel money cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.

Do you get charged for using a travel money card?

The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.

How much does a Travelex Money Card cost?

The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information.
There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up.
Please see more information on applicable fees and limits section.

How secure is the Travelex Money Card?

Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions. There are also things you can do to help keep your travel money secure:
• Sign your card as soon as you receive it
• Check your transactions regularly and report anything unusual to Card Services immediately
• If you print statements from the internet, keep them safe and shred them when you've finished using them
• Never give your personal details to someone on the phone
• Don't give out your details in response to unsolicited email
• Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
• Never give your PIN to anyone, even if they claim to be from your card issuer
• Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Can I withdraw money from travel card?

Similar to any bank account, you can withdraw money from your travel money card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.

Where can I use travel cards?

The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.

Ways of Topping Up

1. Top-up via the Travelex website.
Note that you must use your unique reference number when paying or the transfer may be delayed.

2. Top-up via the Travelex Money App.
Note that you must use your unique reference number when paying or the transfer may be delayed.

3. Top-up in a Travelex store.

4. Direct top-up via Bill Payment:

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.
You must make payment using your own account.

To perform a Bill Payment, go to your internet banking website and choose to make a Bill Payment using the following details:

Paying fromANZ AccountNon ANZ Account
BillerCASH PASSPORT (If you can’t find Cash Passport, please contact your bank)
Particulars fieldEnter the first 6 digits of your Card numberLeave blank
Code fieldLeave blankEnter the first 6 digits of your Card number
Reference fieldEnter the last 10 digits of your Card number

Funds will be allocated to your default currency.
To check your default currency login to your account.

Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day NZ Time.

5. Move currencies on your card, instantly!
If you have NZD (or any other currency) already loaded on the card, you can move your funds to another currency within the Travelex Money App. Instant top-up!


IMPORTANT INFORMATION TO CONSIDER BEFORE CARRYING OUT YOUR TRANSACTION



1. The currencies available in respect of Travelex Money Card may vary from time to time. Before you make a decision to acquire the card, please check the available currencies online or by asking in store.

2. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

3. Transacting via some online merchants may incur a surcharge.

* Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account. If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions.

Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity.
A Product Disclosure Statement is available free of charge from Travelex.co.nz. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Travelex Money Card facility before making any decisions about whether to acquire or continue using the prepaid facility. You should also refer to the Terms and Conditions, Online Ordering Terms and Conditions, Online Prepaid Card Reload Terms and Conditions, and Privacy Policy.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.